DIYania now has FREE SHIPPING for all orders. Free shipping depends on the total amount of the purchase and the place of destination:
For shipping to Europe: Free shipping for orders over € 200.
For shipments outside Europe: Free shipping on orders over € 490.
For shipments on National territory (Spain): Free shipping for orders over € 50.
All orders with free shipping are sent via courier company with tracking number.
We will try to offer the best shopping experience to all our customers, no matter where you are, you will have the best service and the best price.
ALL ORDERS SHIP FROM THE DIYANIA WAREHOUSES IN SPAIN.
Orders usually ship within 1-2 business days. Orders placed by 11 am ET during weekdays usually ship same day (We do not have delivery service on Saturday). When you place your order, please allow time for processing in addition to the time it takes for the order to get to you once it has shipped. Once your order is shipped you will receive an email with any tracking information available.
We are not responsible for the delays produced during the delivery by the transport service or the customs formalities.
To arrange for a return use the contact form or email firstname.lastname@example.org. We can only accept returns of unopened kits and products, within 20 days of receipt (for international orders, 20 days for shipment). Any returns after 20 days are in store credit only if the return is approved in advance.
All returns are credited as store credit upon receipt for international orders or for Paypal / Credit card orders after 20 days of payment. There is a 5% re-stocking fee for orders returned valued at €300 or more.
Customers are responsible for return shipping costs unless the product arrives damaged or defective.
Please contact us before returning any package! We're reasonable people and we hope you are too! Contact us if you have any issues and we'll do our best to help you!
DIYania uses three carriers, Post Office, Chronoexpress and MRW for shipping.
The post office is traditionally cheaper but has a longer delivery time compared to the other two shipping options.
Chronoexpress and MRW are sometimes faster and a little more expensive but has a high-quality tracking system. (Tracking information is emailed when the package is shipped). When in doubt about choosing a shipping method, we suggest MRW.
The 3 shipping options have a flat rate on shipping costs, meaning that no matter the weight or volume of the package, you will always pay the same for the shipping costs regardless of the weight or volume of the order.
We do not offer drop shipping or "blind shipment".
Post Office is low-cost delivery and is insured and tracked. Delivery time is not guaranteed but is almost always under 10 days.
Chrono Express makes shipments faster, is secured and tracked. Delivery time is 3-5 days depending on your destiny.
MRW are high-speed air delivery and are insured and tracked. Delivery is guaranteed from when it is picked up and scanned by MRW, not necessarily when it is shipped.
All of the quoted transit times are in business days and do not include weekends, holidays, etc.
You are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods!
There is no way for DIYania (the shipper) to predict your country's customs/fee habits, so be prepared to pay full VAT on the fully declared value of your order as well as any customs fees your countries.
If you do not pay the required brokerage fees, VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc - we cannot issue any refunds.
Our shipping system is completely automated, and we cannot falsify customs forms. The customs forms will accurately describe the contents and cost of your order. We cannot mark orders as "gift", "sample", "educational" or lower the values. DIYania's orders are shipped. DIYania makes best efforts to follow all rules, regulations, and laws for export compliance.